Privacy Policy - Costa Rica Premier Tours

Privacy Policy – Costa Rica Premier Tours

Effective date: February 10, 2026

Costa Rica Premier Tours we values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit costaricapremiertours.com and contact or book with us.

1) Who we are

Business name: Costa Rica Premier Tours
Website: costaricapremiertours.com
Contact: info@costaricapremiertours.com

2) Information we collect

A) Information you provide

When you request a quote, book, or message us, you may provide:

Name, email address, phone/WhatsApp number
Tour/transfer details (dates, pickup & drop-off locations, hotel, number of travelers)
Special requests (child seats, accessibility needs, etc.)
Messages you send through forms, chat, email, or WhatsApp

B) Information collected automatically

When you use our website, we may collect technical and usage data, such as:

IP address, browser type, device type, operating system
Pages viewed, time spent, referral source, general location (city/region level)
Cookies or similar identifiers (see Cookies section below)

3) How we use your information

We use information to:

Respond to inquiries and provide quotes
Confirm bookings and coordinate your service
Communicate important trip details (pickup time, meeting point, instructions)
Improve our website, content, and customer experience
Protect the site from spam, abuse, and fraud
Maintain business records and comply with legal/tax obligations

4) Tools and services we use (and what they collect)

Google Analytics

We use Google Analytics to understand how visitors use our website (for example: pages visited, time on site, traffic sources). Google Analytics may use cookies and collect usage/technical data. This helps us improve site performance and content.

Talkto (Live Chat)

We use Talkto so you can message us directly from the website. When you use the chat, it may collect:

The messages you send
Your name/contact details (if you provide them)
Technical data like device/browser and IP address (typical for chat services)

WhatsApp Chat

If you contact us via WhatsApp, your communication is handled by WhatsApp (Meta). Your phone number, messages, and metadata are processed under WhatsApp’s own privacy policy. We receive and store the message history in our WhatsApp account as needed to assist you.

Cloudflare Turnstile (Spam/Bot Protection)

We use Cloudflare Turnstile to prevent spam and automated abuse on forms. Turnstile may process technical data (like IP address, browser/device signals, and interaction patterns) to determine whether a visitor is human.

Booking Plugin

We use a booking system/plugin to manage reservations. When you book, it may store booking details in our website database (WordPress) such as:

Contact information
Booking details (date, tour, pickup location, number of travelers)
Notes/special requests

PayPal (Payments)

Payments are processed through PayPal. We do not store full credit card details on our servers. Payment information is handled directly by PayPal according to their policies. We may store transaction references, invoices, and confirmation details for accounting and support.

5) Cookies and similar technologies

We may use cookies and similar technologies for:

Site functionality and preferences
Analytics (Google Analytics)
Chat functionality (Talkto)
Security and spam prevention (Turnstile-related signals)

You can control cookies through your browser settings. If you disable cookies, some features may not work correctly.

6) Who we share your information with

We do not sell your personal information.

We may share information only when necessary:

Drivers/guides/partners who need your pickup details to provide the service
Service providers that support our website and operations (hosting, analytics, chat, anti-spam/security)
Payment processors (PayPal) to complete transactions
Legal compliance if required by law or to protect rights, safety, and prevent fraud

7) International data processing

Our business operates in Costa Rica, but some service providers (Google, Talkto, Cloudflare, PayPal, WhatsApp/Meta) may process data on servers located in other countries. We take reasonable steps to work with reputable providers and protect your data.

8) Data retention

We keep personal information only as long as necessary to:

Provide your service and support
Maintain reservation and accounting records
Meet legal/tax requirements
When information is no longer needed, we delete or anonymize it where reasonable.

9) Security

We use reasonable technical and organizational measures to protect your information. However, no website or online transmission can be guaranteed 100% secure.

10) Your rights and choices

Depending on your location and applicable laws, you may request to:

Access, correct, or delete your personal information
Withdraw consent where processing is based on consent
Ask questions about our use of your data

To request changes, contact us at: info@costaricapremiertours.com

11) Children’s privacy

We do not knowingly collect personal information from children without parental involvement. If you believe a child has provided personal information through our site, contact us and we will address it appropriately.

12) Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies.

13) Changes to this policy

We may update this policy occasionally. Updates will be posted on this page with a new effective date.

14) Contact

Costa Rica Premier Tours
Email: info@costaricapremiertours.com